Positions at Praeses



Detail oriented and organized

Strong written and verbal communication skills

Strong interpersonal and customer service skills

Strong problem solving skills  

Ability to work independently

Ability to complete tasks in a deadline-oriented atmosphere

Ability to work in a fast-paced, flexible environment

Computer experience with Office Suite software, including Internet Applications


Manage the relationship with existing and new accounts, including: assisting with functionality /process issues and managing activities and communications to maintain excellent customer service

Provide technical support and training to customers, including: tracking support requests and detecting and reporting anomalies to supervisor

Support the development staff, including: identifying and reporting software issues through tracking software, tracking issues through to resolution, communicating resolution to customers

Interface with Accounting, including: providing reports and check requests, receiving and mailing checks to customers and reconciling and producing reports for billing

Train and interface with customers (may require occasional travel), including: being sufficiently familiar with customer accounts to discuss issues, preparing trip reports for all visits and completing action points created from report

Gather and update information, including: requesting and receiving databases quarterly, gathering and maintaining reporting requirements and communicating requirements