Positions at Praeses

ACCOUNTS MANAGER - CUSTOMER SERVICE REP    

Qualifications:

Detail oriented and organized

Strong written and verbal communication skills

Strong interpersonal and customer service skills

Strong problem solving skills  

Ability to work independently

Ability to complete tasks in a deadline-oriented atmosphere

Ability to work in a fast-paced, flexible environment

Computer experience with Office Suite software, including Internet Applications

Responsibilities:

Manage the relationship with existing and new accounts, including: assisting with functionality /process issues and managing activities and communications to maintain excellent customer service

Provide technical support and training to customers, including: tracking support requests and detecting and reporting anomalies to supervisor

Support the development staff, including: identifying and reporting software issues through tracking software, tracking issues through to resolution, communicating resolution to customers

Interface with Accounting, including: providing reports and check requests, receiving and mailing checks to customers and reconciling and producing reports for billing

Train and interface with customers (may require occasional travel), including: being sufficiently familiar with customer accounts to discuss issues, preparing trip reports for all visits and completing action points created from report

Gather and update information, including: requesting and receiving databases quarterly, gathering and maintaining reporting requirements and communicating requirements